SmallBizGenius Analysis

Sendflowers receives overwhelmingly negative feedback regarding delivery reliability and product quality. Customers frequently report issues with late deliveries, incorrect orders, and flowers that do not match the advertised appearance or quality.

Category Breakdown

Scores based on analysis of 288 recent reviews

Delivery Issues

2.0/10

Numerous reviewers report problems with delivery, including late arrivals, missed delivery dates, and flowers not being delivered at all. Many customers state that flowers arrived a day or two late, especially around holidays, and some claim the flowers were never delivered despite confirmation emails.

42 reviews mention this

Product Discrepancies

2.5/10

A significant number of reviewers complain that the delivered flower arrangements look drastically different from the photos on the website. Customers report receiving fewer flowers, substitutions of cheaper flower types, and arrangements that are significantly smaller or of lower quality than expected.

38 reviews mention this

Customer Service

3.0/10

Many reviewers express dissatisfaction with Sendflowers' customer service, describing it as unhelpful, difficult to deal with, and unresponsive. Customers report issues with communication, including not receiving updates about delivery problems and struggling to get refunds or resolutions for their complaints.

25 reviews mention this

Flower Quality

3.5/10

Several reviewers mention that the flowers they received were wilted, old, or not fresh. Some customers state that the flowers died quickly after arrival, indicating poor quality or improper handling.

15 reviews mention this

Positive Experiences

4.0/10

A small number of reviewers report positive experiences, with flowers arriving on time and being well-received. These customers praise the beauty and freshness of the arrangements, as well as the packaging.

10 reviews mention this

Pros & Cons

What Customers Love

Occasional on-time delivery Mentioned 7x
"My recipient got her flowers on time and loved them. Everything went perfectly."
Some recipients loved the flowers Mentioned 6x
"I am absolutely delicate with the flower.This arrangement was exquisite and flowers was fresh and fragrance"
Receptive to complaints and willing to resend arrangements in some cases Mentioned 2x
"Called the company and they were receptive to my complaint and sent an entirely new arrangement, much nicer than the first."

Common Complaints

Frequent delivery failures and delays, especially around holidays Mentioned 42x
"Ordered flowers on the 8th to be delivered on Sat. the 10th. They were not delivered until almost 8pm on Mothers Day Sunday the 11th after multiple calls to company."
Delivered arrangements often look nothing like the advertised photos Mentioned 38x
"What was sent looked nothing like the picture and for the amount that I paid, the quality is app..."
Poor customer service and communication Mentioned 25x
"Customer Service was terrible. I received an email Saying they had to substitute the arrangement I order for a different one. Well I didn’t get a picture or anyth..."
Flowers are often wilted, old, or not fresh upon arrival Mentioned 15x
"Birthday flowers arrived a day late.The flowers were already wilting. My 2 year old granddaughter could have made a better arrangement."
Substitutions made without customer notification or approval Mentioned 8x
"I ordered a basket that was lays chips, candy, crackers, Lindt chocolates and instead they gave my loved one chorizo, unbranded chips and chocolate..."

Common Questions About Sendflowers

Answers derived from customer review patterns

Is Sendflowers legit and trustworthy?

Based on the analyzed reviews, Sendflowers has significant issues with reliability and trustworthiness. While some customers have positive experiences, a large number report problems with late or missed deliveries, arrangements that do not match the advertised photos, and poor customer service. The prevalence of these negative experiences suggests that Sendflowers may not be a consistently reliable option for important occasions. Customers should proceed with caution and consider alternative floral services with more positive and consistent reviews.

Based on 45 reviews

Does Sendflowers have good customer service?

The reviews analyzed indicate that Sendflowers' customer service is generally poor. Many customers report difficulty contacting customer service, receiving unhelpful responses, or not receiving responses at all. Some reviewers mention long wait times, unfulfilled promises, and a lack of resolution for their complaints. While a few customers report positive interactions, the overall sentiment suggests that Sendflowers' customer service is a significant area of concern.

Based on 25 reviews

Is Sendflowers worth it for small business?

Given the prevalent negative feedback regarding delivery reliability and product quality, Sendflowers is likely not a worthwhile option for small businesses. Businesses rely on dependable service and accurate orders, especially when sending gifts to clients or employees. The risk of late deliveries, incorrect arrangements, and poor customer service makes Sendflowers a potentially damaging choice for maintaining professional relationships. Small businesses should seek out floral services with a proven track record of reliability and customer satisfaction.

Based on 50 reviews

What is Sendflowers' delivery policy like?

Sendflowers advertises specific delivery dates, including same-day delivery in some cases. However, numerous reviews indicate that Sendflowers frequently fails to meet these delivery promises. Customers report late deliveries, missed delivery dates, and flowers not being delivered at all, even when orders are placed well in advance. This unreliability makes it difficult to depend on Sendflowers for time-sensitive occasions.

Based on 42 reviews

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